Call Center

Call Center

All-inclusive cloud call Center solutions to streamline voice interactions with the customers.

Call Center

Need software that helps in your every day's calling activities without having complexness like a call center? Leeway softech help enterprises to efficiently engage, support & serve their customers with world-class cloud call center solutions. We enable organizations to make customer experience their competitive advantage. Our experts easily adapt the evolving needs of a business and their end-customers, and develop enterprise-class cloud call center software accordingly. There are plenty of endeavours which rely on our call center solutions to supercharge their interactions with customers.

Why a cloud based call center software?

It will help to set up a call center within some fraction of time. Create a call flow, add your partners or co-workers and you are all done.

It is completely cost effective. You are free from the infrastructural, maintenance or set up expenses.

You can add or remove virtual numbers and agents. You can also increase/decrease the number of calls.

It is possible to track agent performance and customer conversation with day-to-day reports and analytics.

There is no need for an expert to monitor your call flows and set up. You can do it on your own with great ease.

Features of our cloud call center software

Call recordings, call control, call queues.

Add call summary notes as well as disposition codes.

Click-to-call, Agent-to-agent, unlimited simultaneous calls.

Automatic outbound caller ID selection.

Voicemail transcription, notifications, metrics & assignments.

Custom fields and agent statuses.

Personalized greetings and inbound call blocking.

ACD (Automatic Call Distributor) and IVR system.

Integrations with CRMs.

CTI (Computer Telephony Integration).

Contact history and contact list.

Create tickets, conversations, cases, events and much more

Tasks automation with a simple workflow.

Call Monitoring.

Custom, agent and historical reporting.

Email and desktop notifications.

Why to choos us
for the
call center services?

Leeway Softech offers easy-to-deploy call center solutions that are completely scalable and secure. Connect with on-premise and cloud based solutions that fulfill your business needs and enable you to increase or decrease your business size without any hurdles. Our cloud solutions empower enterprises to manage their call center activities on the internet with simplicity.

call center